Frequently Asked Questions
Our office hours are generally 9-5pm on week days. Wednesdays we are CLOSED. However due to the nature of the work, I can be working any day of the week prepping or doing events. Therefore best way to get in touch is via email or book in for a consultation.
NEED TO REQUEST A QUOTE?
Simply fill out our online booking enquiry form via the website or email us with all your event details to email@example.com
MINIMUM HIRE AMOUNT
The following minimum order amounts apply –
- DIY/Pick ups – $150+GST
- Deliveries – $300+GST, plus delivery fee (based on location)
- Stylist Installations – start from $800+GST
A refundable bond is also applicable on all hire bookings. Please note, not all our items are suitable for DIY due to their risk of damage in transport or the need to be installed by our professional stylists.
Most of our rates are based on a 1 day hire period, although usually the items can be collected the day prior and returned the following day, depending on availability.
Our lawn game however are based on a 3 day weekend hire rate. Great value hey!
You can hire our products for longer though, just let us know the length of time you require and we’ll adjust the rate. Easy.
IS DELIVERY INCLUDED IN THE PRICE?
Delivery / Collection fees are based on location of your event. Whilst I try and keep this as low as possible, please be mindful I need to cover my time and expenses when I quote for this (we are not a courier/postal service that has multiple deliveries to cover costs).
Minimum charge for delivery is from $45+GST. Minimum collection charge is from $45+GST.
DO I NEED TO PAY A BOND?
Yes, this will be calculated based on the items you wish to hire and provided in your quote. The bond is due 7 days prior to your event, along with your final payment.
HOW DO I CONFIRM AND PAY FOR MY QUOTE?
All quotes are subject to availability until the deposit and signed hire agreement have been received. You can pay via direct deposit into our bank account or pay credit card via Paypal (as detailed on the quote). We are now also accepting credit card payments via square.
IS THERE A CANCELLATION FEE?
Should you wish to cancel for any reason outside 7 days prior to your event, your deposit is non-refundable. Once full payment has been received 7 days prior to your event, it is 100% non-refundable, however if you cancel outside of 7 days, 50% of your hire fee is refundable.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
You can pay via direct deposit into our bank account or use your credit card through Paypal or Square. Please advise if you wish to pay via credit card for your hire booking.
For all online orders via our party shop, you will be able to automatically pay via credit card or PayPal online when you check out.
PICK UP/DROP OFF TIMES
We will arrange this with you at the time of booking and confirm with you closer to your event date, depending on my schedule for that week. Generally speaking, pick up is on a Thursday or Friday and return is on a Sunday or Monday, we are flexible with this and will liase with you to work out a suitable time for both parties the week before your event.
WHERE ARE YOU LOCATED?
We are on the sunny side of the river – the Eastern Shore – in the suburb of Old Beach, which is approximately 18mins from Hobart.
DO YOU TRAVEL?
Yes we do! Whilst we are based in the Hobart area, our team of stylists will definitely travel around our beautiful state of Tasmania. We have been lucky enough to do events all over, including the East Coast, Launceston and Devonport.
SHIPPING PARTY SHOP ONLINE ORDERS?
We currently ship Australia wide. You will receive a tracking number via email as soon as your parcel has been dispatched, so you can keep track of the delivery.
We have a FLAT RATE $9.95 shipping on all orders, or $15.95 for EXPRESS POST, plus FREE SHIPPING on all our designer cards.
We aim to dispatch your order as quickly as we can, which is very often the same day, however please allow 2-3 business days to process, PLUS delivery time.
During holidays and sale periods, processing time could take a little longer, so please allow plenty of time for delivery and choose express post if you need in a shorter timeframe.
EXPRESS POST orders, are generally 1-3 business days for delivery.
REGULAR POST orders, are generally 5-8 business days, but longer for rural areas, WA and NT.
We are unable to predict or guarantee an exact delivery date of your order, as we rely on the postal couriers which can be unpredictable. We will always try and dispatch your orders as quick as we can, as we know how super keen you are to receive your order!
ANY OTHER QUESTIONS?
Feel free to contact us on 0417 29 7944 or send us an email at firstname.lastname@example.org and we will get back to you as soon as we can, we cant wait to hear from you!
Hired Style Team
Photography by Stolen Moments Photography