Frequently Asked Questions
Hired Style is a young business and our hours of opening are flexible to suit your needs, whilst working around our family life. I am open 6 days a week, closed on Wednesdays.
For the purpose of phone calls or consultations, I stick to general office hours of 9-5pm, unless arranged otherwise.
Please Note – Monday and Tuesday i’m usually in the office and Thursday to Sunday i’m usually prepping for or doing events. Whilst I aim to get back to you as quickly as possible, in peak times it may take a little longer.
NEED TO REQUEST A QUOTE?
Simply fill out our online request form or email us on email@example.com
MINIMUM HIRE AMOUNT
Our minimum hire amount is $100+GST for pick up, not including the bond or delivery.
Our minimum hire amount for weekend delivery Friday – Sunday is $250.00+GST, not including delivery or bond.
Most of our rates are based on a 1 day hire period, although usually the items can be collected the day prior depending on availability.
Our lawn game however are based on a 3 day weekend hire rate. Great value hey!
You can hire our products for longer though, just let us know the length of time you require and we’ll adjust the rate. Easy.
IS DELIVERY INCLUDED IN THE PRICE?
Our rates are based on DIY pick up and return – this is the cheapest way for you. However, should you require delivery just let us know when and where and we can give you a quote based on the items you wish to hire and the location. Just note our minimum hire amounts, as per above and some items are delivery only, due to the higher risk of damage.
Delivery / Collection fees are based on location of your event. Whilst I try and keep this as low as possible, please be mindful I need to cover my time and expenses when I quote for this (we are not a courier/postal service that has multiple deliveries to cover costs). Minimum charge for delivery is from $35+GST. Minimum collection charge is from $35+GST.
DO I NEED TO PAY A BOND?
Yes, this will be calculated based on the items you wish to hire and provided in your quote. The bond is due 7 days prior to your event, along with your final payment.
HOW DO I CONFIRM AND PAY FOR MY QUOTE?
All quotes are subject to availability until the deposit and signed hire agreement have been received. You can pay via direct deposit into our bank account or pay credit card via Paypal (as detailed on the quote).
IS THERE A CANCELLATION FEE?
Should you wish to cancel for any reason outside 7 days prior to your event, your deposit is non-refundable. Once full payment has been received 7 days prior to your event, it is 100% non-refundable, however if you cancel outside of 7 days, 50% of your hire fee is refundable.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
You can pay via direct deposit into our bank account or use your credit card through Paypal. You don’t need to have a Paypal account to use this service.
Note: There is a minimal fee if paying via credit card, which we are charged by Paypal. It’s a very small percentage of the overall cost.
PICK UP/DROP OFF TIMES
We will arrange this with you at the time of booking and confirm with you closer to your event date, depending on my schedule for that week. Generally speaking, pick up is on a Thursday or Friday and return is on a Sunday or Monday, we are flexible with this and will liase with you to work out a suitable time for both parties the week before your event.
WHERE ARE YOU LOCATED?
We are on the sunny side of the river – the Eastern Shore – in the suburb of Old Beach, which is approximately 18mins from Hobart.
ANY OTHER QUESTIONS?
Feel free to contact us on 0417 29 7944 or send us an email at firstname.lastname@example.org and we will get back to you as soon as we can, we cant wait to hear from you!
Jenni Howells, Owner